FAQs
Where else can I find you online?
My carrd website has links to all of my social media!
Where will my order be sent from?
New Zealand!
Who runs this store?
I do! Serapheir is my artist name, and all the art here is made by yours truly. All orders made on this store are fulfilled by myself - so if you need anything, just message! 💖
Do you ship to Australia, USA, etc?
I sure do! Shipping costs can be a fair bit more to these places though, I'm sorry for this inconvenience!
How long will it take for my order to be posted?
I post orders Mondays, Tuesdays, and Wednesdays - if you have placed an order on Thursday - Sunday, your order will be posted at the start of the following week! 💞
How long will it take for my order to arrive?
If you are ordering from within NZ, 2-10 working days. If you are ordering from overseas, please allow up to 6 weeks for your order to arrive. Please check your tracking number regularly (if you have one) and if anything looks odd, please feel free to let me know!
What happens if my order is wrong?
If something is wrong with your order, like the wrong items have been supplied, please let me know via email or social media and I can send the item to you!
What happens if my order doesn't arrive/is damaged in transit?
If the item has been damaged in transit, or your order has not arrived within the timeframe listed above, please let me know and I will attempt to work this out with the delivery service. If the postal service is unable to cover your order unfortunately I am unable to help further than that. I'm very sorry for this!
For NZ parcels, the timeframe for making a claim on a missing parcel is 21 days from the posted date. For damaged parcels, 10 days since delivery. If you contact NZ Post, or myself, outside of these time frames, unfortunately your order cannot be reimbursed or resent.
For international parcels, the timeframe for undelivered items is 90 days. Please contact me or NZ Post within this time if anything is amiss.
Will my order have a tracking number?
If you have selected a tracked option from the shipping options, then yes!
The only shipping option that does not have tracking is the cheaper flat items option - these are sent as letters and do not have a tracking number.